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Customer Service

You are welcome to call us on 1300 362 629 if you have any questions, or see below for answers to our most common enquiries.

Browse All Questions

IMPORTANT NOTE: You must be 18 years of age or over to order any wine from this site. All sales or conveyances of any liquor offered on this site are performed by licensed independent wineries or liquor merchants who under no circumstances sell or deliver to persons under 18 years of age. Wines will be delivered by Australia Post’s e-Parcel System or via Fastway Couriers. Goods must be signed for on delivery by a person 18 years of age or over. Should no-one be available at the shipping address able to fulfil this requirement the wine will be taken back to the nearest post office and made available for a pick-up. A notification of this will be left in your letterbox. Once again pickup must be made by a person of 18 years of age or over.

Placing your Order

What are your opening hours?

Wine People's customer service team can be reached between 7am and 7pm (AEST) Monday-Friday and between 9am and 12.30pm (AEST) on Saturdays. You can browse and order from this website 24-hours a day, every day of the year.

How do I place an order online?

Once you have spotted a wine or case that you like the look of, simply click 'add to basket'; you can then continue to look for other wines to add to your basket in the same way. At the top of the screen you'll notice you can click on 'view basket' at any point to remind yourself what you've added - if you have a change of heart you can remove an item by clicking on 'remove'. When you are happy that you have made your selections you simply need to click on 'Checkout' where you will need to enter your payment and delivery details, or login.

What if I make a mistake with my order?

If you happen to make a mistake, we recommend you call us at the first opportunity on 1300 362 629 and an operator will help track down your order. You can also email us via the Contact Us page.

I'm new to Wine People online, how do I start?

Once you have added your wine choices to your shopping basket, you will need to tell us your payment and delivery details – it will only take a couple of minutes and if you choose to store them, you only need to do this once. At the 'Sign In' page, simply enter your email address and then choose a password. If you are on your way to the Checkout you will need to enter your billing address details. You can then enter different delivery addresses if you wish.

I've shopped online with Wine People before, what do I do?

If you have already shopped online with us, simply sign in using your email address and the password you chose. If you have forgotten your password you can click on 'forgot your password?' and we will email it to you. Should you no longer have access to the email address that is registered on your account or have any problems signing in please call our friendly web support team on 1300 362 629 or Contact Us.

Payment options & Privacy

Which cards do you accept?

Wine People accepts Visa, Mastercard and American Express online, plus cheques from customers ordering via the post.

What is Wine People's Privacy Policy?

Protecting your privacy is our top security concern. Wine People is a member the Australian Direct Marketing Association (ADMA) and proudly abides by a strict Code of Practice regarding the handling of your personal details and is committed to acting fairly and honestly in all our customer transactions. Click here to read our full Privacy Policy.

Guarantee & Returns

The Wine People Guarantee

Every wine is covered by the Wine People guarantee of enjoyment and Wine People will refund or replace wines that do not meet your expectations. If you don't enjoy any of the wines or you suspect that they may be affected by a quality issue please Contact Us. A friendly wine adviser will be more than happy to resolve the matter to your full satisfaction.

What is your returns policy?

Should you need to return any wine to us you should Contact Us to arrange a collection. Our carriers, Australia Post or Fastway Couriers, will then contact you to arrange collection and will usually collect within four days. If you need to be refunded for the case we will ensure that this happens when the collection is arranged. If you have any queries about a refund please Contact Us.